Description
Internal Audit Manager – Help Shape the Future of Audit at Citizens
Citizens is seeking an Internal Audit Manager who is ready to do more than manage audits. We are looking for a forward-thinking audit leader who can help transform how internal audit delivers insight, assurance, and value across the organization.
This role is ideal for a high-performing audit professional who brings strong technical audit discipline, sound judgment, and the ability to lead complex engagements from planning through reporting. The Internal Audit Manager will evaluate governance, risk management, internal controls, operations, technology-enabled processes, and emerging risks while building trusted relationships with business leaders and maintaining the independence and objectivity expected of the profession.
The future of internal audit is evolving, and Citizens is looking for someone who wants to be part of it. The successful candidate will use data analytics to test full populations, identify risk patterns, challenge assumptions, and deliver more meaningful audit results. This individual will also help the department thoughtfully apply AI-enabled tools and modern audit techniques to work smarter, increase efficiency, improve audit quality, and generate deeper insight for management and stakeholders.
This position requires a leader who can manage audit work, coach staff, communicate clearly with executives and business partners, and translate complex audit issues into practical business terms. The ideal candidate will be comfortable navigating ambiguity, adapting audit approaches to evolving risks, and influencing positive changes across the organization.
We are seeking someone with the curiosity to ask better questions, the discipline to execute high-quality audit work, and the leadership presence to help advance the department’s capabilities. This is an opportunity for an Internal Audit Manager who is ready to grow in scope, contribute to the strategic direction of the audit function, and help position Citizens' Internal Audit for the profession's future.
Key Responsibilities
Lead risk-based audit engagements, including planning, scoping, fieldwork, issue development, reporting, and follow-up.
Evaluate the design and operating effectiveness of internal controls, business processes, governance practices, and risk management activities.
Use data analytics to assess full populations, identify trends, test exceptions, and enhance the precision and impact of audit work.
Apply AI-enabled tools and emerging technologies responsibly to improve audit efficiency, documentation, risk identification, and insight generation.
Develop clear, well-supported audit findings that explain root cause, risk impact, and practical recommendations.
Build effective working relationships with management, business partners, and control functions while preserving audit independence.
Coach and develop audit staff by setting clear expectations, reviewing work, providing feedback, and modeling strong professional judgment.
Communicate audit results clearly and confidently to business leaders, senior management, and other stakeholders.
Contribute to the continuous improvement of audit methodology, tools, reporting, and departmental practices.
Ideal Candidate Profile
The ideal candidate is a strong audit professional with leadership potential, intellectual curiosity, and a desire to help modernize the internal audit function. This person brings a balanced mix of technical audit knowledge, business acumen, communication skills, and an innovative mindset. They are comfortable using data to support conclusions, open to new technology, and committed to producing audit work that is insightful, credible, and actionable.
Preferred Qualifications
Experience leading or managing internal audit, risk, compliance, control, operational, financial, or technology-related reviews.
Strong understanding of internal audit standards, risk-based auditing, internal controls, root cause analysis, and issue development.
Demonstrated ability to manage complex work, coach others, and coordinate effectively across functions.
Experience with data analytics, population testing, automation, AI-enabled tools, or technology-supported auditing is strongly preferred.
Excellent written and verbal communication skills, including the ability to present issues in clear business terms.
Professional certification, such as CIA, CPA, CISA, CRMA, or related credentials, is preferred.
Why This Role Matters
Citizens Internal Audit is focused on delivering assurance that is risk-based, relevant, and forward-looking. This role offers the opportunity to influence how the department evolves, how audit work is performed, and how insights are delivered to the organization. For the right candidate, this is more than an audit management role; it is an opportunity to help build the next generation of internal audit capability.
Requirements
Required Education and Experience:
High School Diploma | GED
Bachelor’s Degree OR 3 years relevant experience, OR a combination of college education and relevant experience equivalent to 3 years. (Accounting, Finance, Auditing, Risk Management, Business Administration, Property & Casualty Insurance, Information Systems, Data Analytics, or related field.)
AND
7+ years of professional internal audit, risk, controls, public accounting, compliance, or relevant Property & Casualty insurance experience, including 3+ years leading audit engagements, supervising staff or project teams, and presenting results to senior management. Experience should include complex processes, financial, operational, technology, data analytics, or regulatory audits in a highly regulated environment. Experience should demonstrate the ability to lead analytics-enabled, systems aware, and cross-functional audit work, including data-driven testing, technology risk considerations, and practical communication of risk impact to senior management.
