Job Function
Accounting/Finance
Description
Primary DetailsTime Type: Full time
Worker Type: Employee
- Location: London
- Type: Permanent, full time
- Hybrid role, happy to talk flexible working
We're on the lookout for an experienced Business Improvement Lead to join our Reinsurance and Finance Operations, Northern Hemisphere team at QBE. This is your chance to make a real impact by supporting our teams, driving improvement and innovation, and ensuring the seamless operation of our processes.
In this role, you'll be at the forefront of shaping and improving how we work, initially focusing on Alteryx and complementary applications to drive process improvement, while laying the foundations for greater use of AI capabilities over time. This is a newly created role and the first of its kind within the team, offering a genuine opportunity to shape the role and influence how business improvement is delivered.
Having the right to work in the UK is a requirement for this role. QBE may consider sponsorship at its discretion.
About QBE ""
At QBE, we get to the heart of what matters for our customers. And we do it all with a human touch.""
We're an international insurer with more than 13,000 people working across 26 countries - which means we're big enough for your ambitions, yet small enough for you to make a real impact. It's an exciting time. We're building momentum towards our vision to become the most consistent and innovative risk partner.
What if you could have a positive impact - at work and in the world? As part of the QBE team, you'll get to spend every day working with people who are passionate, talented and kind.
Your new role"
As a Business Improvement Lead, you will lead the end-to-end process improvement of numerous workstreams, balancing day-to-day BAU process optimisation with the delivery of more complex automation and improvement initiatives. You'll act as the subject matter expert for Alteryx and related tools, retaining ownership of more complex workflows while enabling and upskilling the broader team to confidently use and maintain the platforms.
You'll work closely with many teams across Reinsurance and Finance Operations, Finance, Actuarial, Underwriting Operations, Placements, Product Owners and external parties to ensure operational excellence and sustainable improvement.
- Lead improvement of BAU processes, identifying inefficiencies and embedding practical, scalable solutions.
- Own and develop complex Alteryx workflows, ensuring robustness, continuity and governance
- Train and support BAU users to improve understanding and effective use of the platform
- Identify and implement process improvements using Alteryx and other complementary applications, with a strong focus on automation
- Support the evolution of improvement capability, including opportunities to leverage AI in the future
- Act as delivery lead across multiple initiatives, ensuring timely and high-quality outcomes
- Analyse processes, define metrics and track benefits to demonstrate measurable improvement
- Build strong stakeholder relationships and assess the downstream impact of process and system changes
- Strong hands-on experience with Alteryx is essential, including the design and support of complex workflows
- Experience working within a global, matrixed insurance environment, ideally with reinsurance exposure
- Proven background in improving BAU processes while delivering longer-term improvement initiatives
- Comfortable operating as a subject matter expert while coaching and enabling others
- Strong analytical skills with the ability to translate complexity into clear, actionable improvements
- Adept at managing initiatives from concept through to implementation, including facilitating workshops to capture and define requirements
- Confident engaging and influencing stakeholders across different functions and geographies
- Motivated by growth and keen to help shape a new role and capability within the team
We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:
As well as the benefits below we also offer an extensive choice of other options to suit you!
- 30 days holiday a year with the option to buy up to 2 additional days.
- Pension - you are automatically enrolled into the QBE pension plan, which entitles you to receive employer contributions of 10% of your basic salary.
- Private medical insurance - we fund fully comprehensive private medical cover for you and all the family.
- Short term remote work abroad - you can request up to 20 days per year to work remotely from certain locations abroad.
Awards & Recognition
We value our employee's experience with us and are proud to have been recognised for the following awards:
- Insurance Post British Insurance Awards 2025: Winner: Commercial Lines Insurer of the Year, Winner: Reinsurer of the Year - QBE Re, Winner: ESG, Diversity, Equity and Inclusion Initiative of the Year, Winner: Insurance Personality of the Year - Chris Wallace, Executive Director UK insurance
- AXCO Global Insurance Awards 2024 Winner: Network Management of the Year
- Insurance Business UK 5-Star Cyber Awards 2024: QBE rated as a 5-Star Cyber Insurer
- Insurance Post British Insurance Awards 2023: QBE rated as a 5-Star Employee
Apply now and let's make it happen!""
If you're looking for a career that combines your expertise and your empathy, click Apply today.
Your career. At the heart of it.""
Skills:
Analytical Thinking, Business Process Analysis, Communication, Critical Thinking, Customer Value Management, Intentional collaboration, Managing performance, Microsoft Applications, Negotiation, Operations Management, Process Improvements, Risk Management, Stakeholder Management, Strategic Thinking, Waterfall Model
Application Close Date: 16/03/2026 11:59 PM
How to Apply:
To submit your application, click "Apply" and follow the step by step process.
Equal Employment Opportunity:
QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.
Job ID: 82793774