Description
The State Corporation Commission (SCC) seeks an experienced leader to manage the Agent
Licensing team in the Agent Regulation Division of the Bureau of Insurance (BOI). The Agent
Regulation Division ensures that insurance professionals soliciting, negotiating, and selling
insurance are properly qualified and comply with all statutory and regulatory requirements, as well
as acceptable standards of conduct. The Agent Licensing Manager supervises systems and
operations for agent licensing and continuing education for over 350,000 insurance agents and
agencies. This includes the licensing, registration, and renewal of insurance producers, insurance
consultants, public adjusters, Pharmacy Benefit Managers (PBMs), and Navigators. The team
operates in a high-volume call center environment, managing approximately 30,000 calls and 20,000
emails annually. The Agent Licensing Manager position offers a hybrid work schedule, as well as
opportunities to attend job-related training and obtain related certifications and designations.
Essential Duties and Responsibilities
- Provide daily people management, operational oversight, coordination, and guidance for the Agent Licensing team of approximately 10 staff
- Direct two Lead Insurance Specialists to supervise two teams of licensing specialists
- Develop staff, identify key talent to fill critical roles, facilitate knowledge transfer, and
conduct performance appraisals - Serve as a subject matter expert in producer licensing and continuing education
Serve as a liaison with vendors for developing, testing, and implementation of system
enhancements resulting from legislative or regulatory changes - Participate in the development of policies, procedures, and guidelines to facilitate process
improvement - Recommend solutions for system data problems
- Work with national regulatory bodies including NAIC, NIPR, Vertafore (Sircon), SIRC, and
SILA to implement industry uniformity and reciprocity for producer licensing - Prepare monthly reports to senior management
- Serve as a liaison with the Virginia Insurance Continuing Education Board (CE Board) and
serve on NAIC working groups and participate in NAIC meetings as needed - Attend the annual NAIC Insurance Summit, the annual Securities Insurance Licensing
Association (SILA) National Education Conference, and CE Board meetings - Perform related work as required
SCC Information
Located in downtown Richmond, the State Corporation Commission (SCC) is an independent state
agency with regulatory authority over public utilities, insurance, state-chartered financial
institutions, investment securities, retail franchising, and utility and railroad safety, as well as serving
as the state’s central filing office for businesses. The SCC is also charged with administering
Virginia’s health insurance marketplace. The SCC’s structure is unique. No other state has a single
agency with such a broad array of regulatory responsibility.
The SCC offers its employees rewarding, impactful public service work; flexible telework options and
work-life balance; and professional development opportunities. We foster a high-performing
workforce with a commitment to diversity and inclusion, collaboration, and alignment with the
SCC’s mission and strategic goals. Core benefits include competitive health and life insurance
programs, pre-tax spending accounts, leave programs, and paid state holidays. Employees
participate in a state retirement plan with options for tax-deferred retirement savings including
employer matching. The state funds a short and long-term disability program. As a state agency, SCC employees may be eligible for the federal Public Service Loan Forgiveness Program (PSLF).
The SCC regulates various companies and industries in Virginia. To avoid any conflict, employees
are required to sign a Conflict of Interest Form and must dispose of any stock they hold in a regulated company or dispose of any licenses or certificates they hold in any industry regulated by the SCC unless otherwise permitted. Employees also shall report employment of household members by a regulated company.
The SCC prohibits immediate family members of an employee, including a spouse, child, stepchild,
sibling, step- and half-sibling, parent, step-parent, or other household member of the employee,
from working in the same Division or being in the same management hierarchy. In addition, the SCC
prohibits romantic or intimate relationships among managers and employees in the same
management hierarchy.
The SCC does not provide employer sponsorship. We use the E-Verify system to confirm identity and
work authorization.
The SCC is an Equal Opportunity Employer. As a Virginia Values Veterans (V3) Certified Employer, we
value and encourage veterans and members of the Reserves and National Guard to apply.
The information you submit must clearly demonstrate your experience and qualifications as they
relate to this position. Interview consideration is based on the information submitted online. If
requested, the SCC will provide reasonable accommodation to applicants in need of
accommodation to provide access to the application and interview process. A background
investigation is conducted on the selected candidate as a condition of employment.
This position is classified in the SCC Salary Structure as P-14 and will be exempt under the provisions
of the Fair Labor Standards Act (FLSA).
How to Apply
This position will remain open until filled; however, interested candidates are strongly encouraged
to apply by March 6, 2026.
If you are an external candidate, applications can be submitted on the SCC Career Center website
at https://careercenter.scc.virginia.gov. If you are an internal candidate, apply using eSCC (Oracle)
- iRecruitment Employee Candidate.
Requirements
Preferred Qualifications
- Eight or more years of relevant professional experience in the insurance industry with at
least four or more years of experience leading and managing teams/staff - Ability to mentor, coach, train, evaluate, and develop cohesive, high-performing teams
- Thorough knowledge of organizational and performance management practices
- Subject matter expert in insurance producer licensing and continuing education
- Thorough knowledge of insurance terminology, laws, and regulations
- Ability to perform analysis of complicated license applications and make recommendations
for files that need investigative review - Ability to communicate clearly, concisely, and professionally, both verbally and in writing
- Outstanding organizational, change management, and critical thinking skills
- Strategic thinker with excellent judgement and decision-making skills
- Demonstrated understanding of evolving insurance trends and regulatory frameworks that
support long-term market stability, consumer protection, and industry innovation - Desire to engage in national regulatory dialogue through conferences, working groups, task
forces, and professional networks - Ability to establish and maintain professional working relationships with insurance agents,
insurance carriers, insurance industry personnel, regulator peers, and SCC staff - Ability to travel in state and out of state
- A bachelor’s degree is preferred but not required with sufficient professional experience
