Description

Functions as the Strategic Business Leader of the companies Food and Beverage operations including restaurants, concessions, bars, lounges, and banquets and catering. Position oversees the development and implementation of departmental strategies and ensures implementation of the service strategy and initiatives.  The position ensures the Food and Beverage operation meets the guest needs, ensures employee satisfaction, focuses on growing revenues and maximizes the financial performance of the department.  As a member of the leadership team develops and implements strategies that deliver products and services to meet or exceed the needs and expectations of the target guest, employees and provide a return on investment.

Experience & Education

• Candidate should have minimum of department head level experience within the food and beverage industry
• Food and beverage “front of the house” management experience with demonstrated knowledge and culinary experience preferred

Skills and Knowledge

• Extensive knowledge of Restaurant, Bar, Room Service, Kitchen and Banquet management and operational procedures, including equipment and routine maintenance, purchasing, inventory controls and supplies
• Knowledge of food & beverage safe handling preparation, health laws, American Sanitation Institute Standards, and government safety and sanitation audits (OSHA, EPA, ADA, CFC, NFPA)
• Ability to convert the knowledge of wines and alcoholic beverages into product sales and service through marketing/promotional techniques

Retail merchandising skills

• Strong organization skills, strategic planning, problem solving and decision-making skills; encourages new innovative solutions and can choose a course of action amongst options involving uncertainty and risk
• Ability to effectively manage labor productivity
• Financial management skills e.g., pricing strategies, ability to analyze P&L statements, develop operating budgets, forecasting and capital expenditure planning
• Ability to evaluate business trends, determine applicability to customer profile and modify business strategies accordingly
• Ability to creatively execute against the strategy and drive results; can originate and invent new ways to create a unique guest experience and maximize revenue
• Ability to take constructive action without relying on directions from others
• Strong guest and employee relations skills with the ability to network and build relationships to grow the business
• Ability to exercise flexibility rather than rigid adherence to procedures to accomplish goals
• Strong communication skills (verbal, listening, writing), effective influence and strong consensus building skills
• Effective change management skills
• Ability to effectively use standard software applications and POS platforms

Operations

• Develops a food and beverage operating strategy that is aligned with the business strategy and leads its execution.
• Ensures that regular, on-going communication is happening in all areas of food and beverage (e.g., staff meetings, culinary team).  Continually communicates a clear and consistent message regarding departmental goals to produce desired results.
• Identifies key drivers of business success and keeps team focused on the critical few to achieve results; ensures integration of departmental goals in game plans.
• Champions change, ensures business initiatives are implemented and communicates follow-up actions to team as necessary.
• Researches and analyzes new products and pricing and services of competition.  Introduces ideas to leadership team to enable to remain competitive.
• Works with direct reports to review business in house and potential business in surrounding area and troubleshoot potential challenges/conflicts; encourages calculated risk-taking to generate incremental revenue.
• Complies with all franchised / licensed / brand standards.
• Understands and executes all brand food, beverage and product specifications.
• Works with direct reports to develop promotions, menu items and presentations.
• Ensures food, beverage, China, glass and silver inventory levels are kept in accordance to our guidelines.
• Creates an atmosphere in all food and beverage areas that meets or exceeds guest expectations.
• Ensures compliance to food handling and sanitation standards.
• Ensures compliance with all local, state and federal regulations (OSHA, Health Department, Alcoholic Beverage).
• Ensures that regular, on-going communication is happening in all areas of food and beverage (e.g., staff meetings).
• Reviews staffing levels to ensure that guest service and operational needs are met.
• Communicates and executes departmental and company emergency procedures.

Guest Satisfaction

• Leads the execution of guest service initiatives in food and beverage areas.
• Sets expectations and holds food and beverage leadership team accountable for demonstrating desired service behaviors.  Ensures guest expectations are met or exceeded from beginning to end of service experience (e.g., greeting from all employees, speed of order taking and food and beverage delivery, fulfillment of special requests).
• Empowers employees to provide excellent guest service.  Establishes guidelines so employees understand expectations and parameters.  Ensures employees receive on-going training to understand guest expectations.
• Is highly visible and interfaces with guests on a regular basis to obtain feedback on quality of food & beverage products, service levels and overall satisfaction; effectively responds to and resolves guest problems and complaints.
• Observes service behaviors of associates and provides feedback to individuals and/or managers; continuously focuses on improving service performance.
• Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.  Reviews findings with F& B team and ensures appropriate corrective action is taken, shares plans with hotel leadership. 
• Incorporates guest satisfaction as a component of departmental meetings with an emphasis on continually improving results.

Human Resources

• Hires food & beverage leadership team members who demonstrate strong functional expertise, creativity and entrepreneurial leadership to meet the business needs of the operation.
• Ensures new hires participate in the department’s orientation program and receive the appropriate new hire training to successfully perform their job.  Ensures team members are cross-trained to support successful daily operations.
• Creates appropriate development plans and develops team members based on their individual strengths, development needs, career aspirations and abilities.  Ensures the same is done for all managers in food & beverage.
• Sets goals and expectations for direct reports using the performance review process and holds staff accountable for successful performance.  Coaches team by providing specific feedback to improve performance.  Conducts annual performance appraisals with direct reports.
• Establishes and maintains open, collaborative relationships with direct reports and entire food & beverage team.  Ensures direct reports do the same for their team.
• Ensures that regular on-going communication takes place throughout the food & beverage operation to communicate daily operations activities, set expectations and create awareness of guest and business objectives.
• Utilizes employee feedback and an “open door” policy to identify and address associate problems or concerns in a timely manner.  Ensures associates are treated fairly and equitably; brings issues to the attention of Human Resources as necessary.
• Ensures policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to HR policies and standards.
• Celebrates successes and publicly recognizes the contributions of employees; ensures recognition occurs in all areas.

Sales and Revenue Management

• Develops and ensures execution of marketing plan for food and beverage outlets.
• Leads pricing strategy for all areas of food and beverage.
• Sets and communicates specific sales goals and develops incentives to encourage goal attainment for all areas.
• Uses a guest database to target direct marketing efforts and increase market share.
• Leads the development of web based promotional sites to attract business.
• Stays aware of market trends and introduces new food and beverage products to meet or exceed guest expectations, generate increased revenue and ensure a competitive position in the market.
• Develops strong community and public relations by participating in local food tasting events.
• Has overall responsibility for the retail outlets sales performance against the department’s budget.  Monitors the department’s actual and projected sales to ensure revenue goals are met or exceeded and opportunities are identified and addressed.
• Participates in sales calls and site visits with members of the food and beverage and/or sales staff to acquire new business.

Financial Management

• Develops and manages Food and Beverage budget.
• Reviews financial reports and statements to determine how Food and Beverage is performing against budget.  Works with food and beverage leadership team to determine areas of concern and develops strategies to improve the department’s financial performance.
• Coaches and supports food & beverage leadership team to effectively manage wages, food & beverage cost and controllable expenses such as restaurant supplies, uniforms, etc.  Focuses on maintaining profit margins without compromising guest or employee satisfaction.
• Identifies opportunities to increase profits and create value by challenging existing processes, encouraging innovation and driving necessary change.
• Ensures all technology relative to procurement is implemented.
• Ensures cash control and liquor control policies are in place in food & beverage areas and followed by all related associates.
• Negotiates contracts with retailers, service vendors and other contractors.
• Is knowledgeable of all food and beverage related management contract requirements and ensures compliance with contract and reporting requirements.
• Performs other duties as assigned to meet business needs.

Testing Upon Offer of Hire

• Criminal Background Check
• Drug Screen

Requirements

Physical Requirements

• Able to stand, walk long distances, bend and stretch for up to eight hours at a time
• Bi-manual dexterity.
• Ability to see, read and write and interpret written documents and correspondence.
• Able to move equipment which would include pushing, pulling, stooping and shoving.
• Able to work in a noisy environment with indoor and outdoor exposures with a rang of varying temperatures.
• Able to use of arms and legs to operate equipment and to climb stairs.
• Able to lift up to 45 pounds from ground to waist height occasionally.
• Able to hear normal conversation in person and on the telephone.

Licenses and Insurance

Possess and maintain a valid California U.S. Driver's License at the time of hire. Required to maintain automobile liability coverage with a minimum of $15,000.00 bodily injury one person/$30,000.00 bodily injury total accident/$5,000.00 property damage coverage per California’s minimum liability insurance requirements. (Required if the employee will at anytime use own vehicle to perform company business functions.)