Description

Are you ready to launch your career in the insurance industry? We invite you to apply for this exciting opportunity, where your experience providing customer-focused solutions will be valued and developed.
As a member of a comprehensive 24-month training program, you'll gain the experience needed to become a top-tier insurance professional. We're looking for candidates who are enthusiastic about learning insurance and sales, and who are motivated to deliver outstanding support to our customers and partners.

This is a Primarily Office-based role, where you'll excel in a sales environment by making outbound phone calls to agents and their teams—increasing new business submissions, quotes, binders, and premium. You'll also work with a designated Brokerage & Alliance carrier, building valuable relationships and industry knowledge along the way.

In this primarily office-based role, you will be expected to spend at least 80% of your time (4+ days per week) working from the office. Candidates should reside within approximately 35-50 miles of one of the following office locations: Madison, WI 53783; Boston, MA 02110

Position Compensation Range:

$25.00 - $31.88

Pay Rate Type:

Hourly

Compensation may vary based on the job level and your geographic work location. Relocation support is offered for eligible candidates.

Primary Accountabilities:

• Conduct 50 outbound calls a day to appointed retail agents to guide new opportunities in, convert leads into submissions and turn quotes into bind orders.

• Weekly reporting of sales calls and results is expected.

• Assist agents/agent staff on quoting platforms, services, carrier information, and general procedures.

• Improve daily submissions goals and communicate information to relevant teams to maximize opportunities.

• Review web and phone quoting activity to spot trends positive and negative and address trends with customers and team.

• Establish an active relationship with Regional Sales Manager and discuss tactics including training, sales issues and follow up.

• Escalate more complex issues to appropriate subject matter area expert.

• May be asked to develop role specific standard work processes for team, mentor team members and provides project support.

• May complete other assignments or participate in projects based on skills, achievements, or experience.

• Pursue continuing education and insurance designations/licenses as outlined in the training plan. This will require self-study.

• Demonstrated experience providing customer-oriented solutions, support or service.

• Demonstrated proficiency using PC software applications (e.g., Internet Explorer, Outlook)

• Basic knowledge of property and casualty customer service or policy processing processes, terms and procedures.

• Demonstrated experience using reference materials.

 

Preferred Knowledge Skills & Requirements

• Experience managing multiple projects, ensuring deadlines are met.

• Demonstrated oral and written communication skills, including experience drafting professional correspondence.

• Experience with independently managing workload and prioritizing tasks in a fast-paced environment.

• Receptive to feedback, with a commitment to ongoing professional development and continuous improvement.

 

Travel Requirements

• Approximately 80% of work hours will be dedicated to engaging with customers by telephone.

• Occasional overnight travel is required (less than 5% of the time), including attendance at a two-week insurance bootcamp and participation in a three-day annual sales conference in Wayne, PA.

• Offer to selected candidates will be made contingent on the results of applicable background checks.

• Offer to selected candidates is contingent on signing a non-disclosure agreement for proprietary information, trade secrets, and inventions.

• Our policy restricts consideration of applicants needing employment sponsorship (visa) to specialty occupations. Sponsorship will not be considered for this position unless otherwise specified in the posting.

Additional Job Information

 

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Additional Information

• Offer to selected candidate will be made contingent on the results of applicable background checks

• Offer to selected candidate is contingent on signing a non-disclosure agreement for proprietary information, trade secrets, and inventions

• Sponsorship will not be considered for this position unless specified in the posting

We provide benefits that support your physical, emotional, and financial wellbeing. You will have access to comprehensive medical, dental, vision and wellbeing benefits that enable you to take care of your health. We also offer a competitive 401(k) contribution, a pension plan, an annual incentive, 9 paid holidays and a paid time off program (23 days accrued annually for full-time employees). In addition, our student loan repayment program and paid-family leave are available to support our employees and their families. Interns and contingent workers are not eligible for American Family Insurance Group benefits.

We are an equal opportunity employer. It is our policy to comply with all applicable federal, state and local laws pertaining to non-discrimination, non-harassment and equal opportunity. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.

American Family Insurance is committed to the full inclusion of all qualified individuals. If a reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please email AskHR@AmFam.com to request a reasonable accommodation.

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